These Terms and Conditions govern the sale of filament products by Filament Corporation Limited, also trading under the trade name Filacorp.

In these Terms, “Filacorp”, “we”, “us”, or “our” means Filament Corporation Limited. “Customer”, “you”, or “your” means the person, business, company, organisation, institution, reseller, or other entity purchasing goods from Filacorp.

These Terms apply to all sales made through Filacorp’s website, online store, physical store, quotations, invoices, email, telephone, authorised representatives, or any other approved sales channel.

By placing an order, accepting a quotation, making payment, collecting goods, receiving delivery, or otherwise purchasing from Filacorp, you agree to these Terms.

These Terms apply to both:

a. B2C Customers, meaning consumers purchasing for purposes outside their trade, business, craft, or profession; and

b. B2B Customers, meaning businesses, traders, companies, organisations, schools, institutions, resellers, makerspaces, manufacturers, or other customers purchasing for commercial, professional, educational, institutional, or business purposes.

Where a clause applies only to B2C Customers or only to B2B Customers, this is stated expressly.

Nothing in these Terms excludes or limits any mandatory legal rights that cannot be excluded under Maltese or EU law.

These Terms apply all products sold by Filacorp, including but not limited to 3D printing filament, composite filament, recycled filament, custom colour filament, bulk filament and related filament materials.

For B2C Customers, these Terms are subject to applicable Maltese and EU consumer protection laws, including rules on distance selling, legal guarantees, withdrawal rights and unfair contract terms.

For B2B Customers, purchases are made for business or professional purposes. B2B Customers are expected to assess product suitability before purchase, inspect goods promptly, store filament correctly and follow Filacorp’s storage, handling and usage recommendations.

B2B sales are final unless Filacorp agrees otherwise in writing, or unless the goods are defective, incorrect, or non-conforming under these Terms.

Filacorp aims to ensure that product descriptions, specifications, prices, images, colours, print settings, spool information and other product details are accurate at the time of publication.

However, product descriptions, photographs, colour previews, renders, sample prints, technical information and recommended settings are provided for guidance only.

Actual filament colour, finish, texture, opacity, flexibility, print result, surface appearance and performance may vary depending on batch, printer model, nozzle type, print temperature, bed temperature, slicer settings, print speed, cooling, humidity, lighting, material storage and customer handling.

Unless otherwise stated in writing, Filacorp’s standard filament diameter tolerance is 1.75 mm ± 0.05 mm. This tolerance applies to suitable measurements taken using appropriate measuring tools and methods. Minor variations within tolerance or up to 1.75 mm ± 0.05 mm are not considered defects.

Filacorp may update product specifications, packaging, spool design, formulation, technical data, recommended settings and product information from time to time.

Orders may be placed through Filacorp’s online store, physical store, authorised representatives, email, telephone, quotation, invoice, or other approved channels.

Placing an order is an offer to purchase. Filacorp accepts an order only when it issues written confirmation, an invoice, dispatch confirmation, fulfilment confirmation, or otherwise confirms acceptance.

Filacorp reserves the right to refuse, reject, suspend, or cancel any order at its discretion, including where:

a. goods are unavailable or out of stock;

b. there is a pricing, stock, tax, shipping, clerical, typographical, technical, or system error;

c. payment has not been received or cannot be verified;

d. suspected fraud, chargeback abuse, resale manipulation, or unlawful activity is identified;

e. the Customer has overdue invoices or has previously breached these Terms;

f. shipping restrictions, courier restrictions, customs restrictions, or import issues apply;

g. the order is unusually large, commercially unreasonable, or unsuitable; or

h. Filacorp has any other legitimate reason to refuse the order.

If Filacorp cancels an accepted order after payment has been received, Filacorp will refund the amount paid for the cancelled goods, unless Filacorp is legally entitled to set off or withhold amounts due.

Quotations are valid only for the period stated on the quotation. If no period is stated, quotations are valid for 14 calendar days from the date of issue.

A quotation is not binding until accepted by the Customer and confirmed by Filacorp in writing.

Filacorp may correct clerical, typographical, pricing, VAT, calculation, stock, shipping, or technical errors in quotations, invoices, order confirmations, website listings, product pages, emails, or other documentation.

Prices are stated in Euro (€), unless otherwise specified.

For products displayed on Filacorp’s website, including product pages and collection pages, prices include Maltese VAT at the applicable rate of 18%, even where this is not expressly stated next to the price.

Unless expressly stated otherwise, prices do not include shipping, customs duties, import charges, payment fees, bank charges, or other charges that may apply.

For B2C online sales, applicable delivery charges and mandatory order costs will be shown during the checkout process where required by law.

For B2B Customers, quotations, invoices, or individually agreed prices may be stated exclusive of VAT where expressly indicated.

Where a price is stated as excluding VAT, VAT will be added at the applicable rate unless the transaction is zero-rated, reverse-charged, exempt, or otherwise treated differently under applicable VAT law.

Filacorp may change prices at any time. Price changes do not affect orders already accepted by Filacorp unless there is an obvious error or the Customer requests a change to the order.

Promotions, discounts, vouchers, bundles, or special offers are subject to availability and may be changed or withdrawn at any time before order acceptance.

Payment must be made in full before dispatch or collection unless Filacorp has agreed written payment terms.

Accepted payment methods may include bank transfer, credit card, debit card, online payment, or other authorised payment channels.

For online sales, payment is normally collected at checkout.

For B2B Customers, payment terms may vary only where Filacorp expressly agrees to those terms in writing.

Where B2B credit terms are granted, payment must be made by the due date stated on the invoice or written agreement.

Late B2B payments may incur statutory interest and recovery costs, at the intervention rate plus 8%, in accordance with applicable Maltese law and EU late payment rules, including Directive 2011/7/EU and applicable Maltese implementing legislation.

Filacorp may suspend production, dispatch, delivery, collection, account access, credit terms, or future orders if payment is overdue, disputed, reversed, charged back, or not cleared.

All goods remain the property of Filacorp until Filacorp has received full cleared payment for those goods.

Until ownership transfers, the Customer must:

a. keep the goods identifiable as Filacorp goods where reasonably possible;
b. store the goods safely and properly;
c. not pledge, charge, encumber, damage, or misuse the goods; and
d. notify Filacorp immediately of insolvency, seizure, enforcement action, or similar events affecting the goods.

For B2B Customers, Filacorp may recover unpaid goods where ownership has not transferred, subject to applicable law.

Risk may pass before ownership, as set out in these Terms.

Filacorp sells mainly in Malta but may also sell to customers in other EU countries and selected regions.

For foreign deliveries, Filacorp uses third-party couriers.

For local deliveries in Malta, Filacorp may use its own delivery service, third-party couriers, or a mix of both.

Delivery costs are calculated during the order process or stated in the quotation or invoice.

Estimated delivery times are indicative only and are not guaranteed unless expressly agreed in writing.

Filacorp is not liable for delays caused by couriers, customs, traffic, weather, strikes, shortages, incorrect addresses, failed delivery attempts, force majeure events, or circumstances outside Filacorp’s reasonable control.

Customers must provide accurate delivery information. Filacorp is not responsible for failed or delayed delivery caused by incorrect, incomplete, inaccessible, or unsafe delivery addresses. Unless specifically stated by Filacorp, once an order has been shipped, packaged, manufactured or reserved, the customer cannot change the delivery address provided upon confirmation of the sale.

For online sales, delivery may be marked as completed or fulfilled in Filacorp’s website or order system when the order is fulfilled, dispatched, handed to the courier, delivered, collected, or otherwise processed in accordance with the applicable delivery method.

For foreign deliveries using third-party couriers, risk passes to the Courier and Customer when the goods are shipped, dispatched, or handed to the courier, to the maximum extent permitted by law.

For B2B Customers, risk passes when goods are collected, dispatched, handed to a courier, handed to a third-party carrier, or otherwise made available for delivery or collection.

For local deliveries in Malta handled by Filacorp, Filacorp remains responsible for delivery risk until delivery is completed. Should the delivery in Malta be handled by a third-party carrier, all responsibility passes onto the third-party carrier. Any damage, shortage, incorrect item, or non-receipt must be reported within 48 hours of receiving the filament or, for online orders marked fulfilled, within 48 hours of fulfilment if the Customer claims the goods were not received.

If a Customer does not contact Filacorp within 48 hours of delivery, receipt, or online fulfilment, as applicable, delivery will be treated as completed and accepted, subject to mandatory consumer rights.

For B2C Customers, mandatory consumer law may override risk-transfer provisions where applicable.

Filacorp is not responsible for goods lost, stolen, damaged, exposed to moisture, or mishandled after risk has passed, except where mandatory law provides otherwise.

Customers should inspect all goods promptly upon delivery or collection.

B2B Customers must notify Filacorp of visible damage, shortage, incorrect goods, non-receipt, or delivery discrepancy within 48 hours of delivery, collection, dispatch fulfilment, or online fulfilment, as applicable.

B2C Customers should notify Filacorp as soon as reasonably possible and preferably within 48 hours of delivery or fulfilment, without prejudice to mandatory consumer rights.

Any claim should include:

a. order number or invoice number;
b. product name and material type;
c. batch number and spool label;
d. photographs or video of the goods and packaging;
e. photographs of courier packaging where relevant;
f. description of the issue; and
g. any other evidence reasonably requested by Filacorp.

Customers must not dispose of packaging, labels, vacuum bags, desiccant, spools, damaged goods, or relevant samples until Filacorp has had a reasonable opportunity to inspect them.

For B2C Customers purchasing online, by phone, email, or another distance/off-premises method, the Customer may have a legal right to withdraw from the contract within 14 calendar days without giving a reason, subject to applicable Maltese and EU law. EU sources describe this as a cooling-off or withdrawal period for distance/off-premises sales.

For goods, the withdrawal period normally expires 14 calendar days after the day on which the Consumer, or a person indicated by the Consumer other than the carrier, receives the goods.

To exercise the withdrawal right, the B2C Customer must notify Filacorp clearly in writing before the withdrawal period expires.

The goods must then be returned without undue delay and no later than 14 calendar days from the date on which the B2C Customer notified Filacorp of withdrawal, unless applicable law provides otherwise.

For non-defective B2C withdrawal returns, the Customer is responsible for the direct cost of return shipping unless Filacorp agrees otherwise in writing or applicable law requires otherwise.

Filament is a moisture sensitive consumable product. Its quality, printability, resale condition and material integrity may be affected if packaging is opened, vacuum sealing is broken, desiccant is removed, the spool is exposed to air or humidity, or the filament is mishandled.

For a full refund under the B2C withdrawal right, returned goods must be:

a. unused;
b. unopened where possible;
c. sealed where possible;
d. undamaged;
e. complete;
f. in original packaging;
g. with vacuum seal, desiccant, labels, batch numbers, and protective packaging intact where possible; and
h. in resaleable condition.

If returned filament is opened, unsealed, used, partially used, moisture-exposed, wet, brittle, tangled, contaminated, damaged, missing labels, missing packaging, missing desiccant, or otherwise handled beyond what is necessary to establish its nature, characteristics, and basic appearance, Filacorp may reduce the refund to reflect diminished value, up to the full value of the goods where permitted by law.

Filacorp may refuse or reduce refunds for opened or unsealed filament where the product has become unsuitable for resale or quality-controlled return due to moisture sensitivity, contamination risk, loss of vacuum seal, or diminished material condition, to the maximum extent permitted by law.

This clause does not affect the Customer’s mandatory rights for defective, incorrect, or non-conforming goods.

For goods purchased in Filacorp’s physical store, the B2C online distance selling withdrawal right does not apply, unless mandatory law provides otherwise.

Customers purchasing in-store should inspect goods before purchase or collection.

Non-defective goods purchased in-store may be returned only at Filacorp’s discretion and only if:

a. Filacorp authorises the return;
b. the goods are unused;
c. the goods are unopened and sealed;
d. the goods are undamaged;
e. the goods are complete and in original packaging; and
f. the goods are in resaleable condition.

This does not affect mandatory rights for defective, incorrect, or non-conforming goods.

B2B returns are accepted only with Filacorp’s prior written authorisation.

For non-defective B2B returns, goods may be accepted only if:

a. the return is requested within 14 calendar days of delivery, collection, dispatch, or fulfilment, as applicable;
b. Filacorp agrees to the return in writing;
c. the goods are sealed, unused, unopened, undamaged, and complete;
d. all original packaging, vacuum seals, desiccant, labels, and batch numbers are intact; and
e. the goods are in resaleable condition.

B2B Customers are responsible for return shipping costs and return shipping risk for non-defective returns.

Filacorp may refuse any B2B return that is opened, unsealed, used, partially used, wet, moisture-exposed, brittle, tangled, contaminated, damaged, missing labels, missing packaging, missing desiccant, custom-made, special order, clearance stock, or otherwise unsuitable for resale.

Filacorp may apply a reasonable restocking, inspection, handling, or administration fee for approved B2B returns, unless waived in writing.

Refunds are processed only after Filacorp receives and inspects the returned goods, unless applicable law requires otherwise.

For approved B2C withdrawal returns, refunds will be processed in accordance with applicable consumer law.

For approved B2B returns, refunds, credits, or replacements will be processed within a reasonable time after inspection and approval.

Refunds will normally be made using the original payment method unless otherwise agreed.

Filacorp may deduct or withhold amounts where goods are returned damaged, opened, unsealed, used, moisture-exposed, wet, tangled, contaminated, incomplete, missing labels, missing packaging, or otherwise diminished in value, where permitted by law.

Delivery charges, upgraded delivery costs, return shipping, customs fees, import duties, bank fees, and payment processing fees are refundable only where required by law or expressly agreed by Filacorp.

If goods are defective, incorrect, damaged before risk passes, or non-conforming, the Customer must contact Filacorp promptly.

The Customer must provide evidence reasonably required by Filacorp, including:

a. proof of purchase;
b. order or invoice number;
c. product name and material type;
d. batch number and spool label;
e. photographs and video of the product and packaging;
f. details of printer model, nozzle size, slicer settings, temperature settings, print speed, drying conditions, and storage conditions where relevant;
g. description of the alleged defect; and
h. any failed print samples or remaining filament reasonably requested by Filacorp.

Filacorp may require the Customer to stop using the product while a claim is investigated.

Filacorp may require return of the goods, spool, packaging, labels, vacuum bag, desiccant, failed prints, or samples for inspection.

Where Filacorp confirms that goods are defective, incorrect, or non-conforming, Filacorp may, subject to applicable law:

a. replace the goods;
b. refund the purchase price;
c. provide credit;
d. provide a suitable remedy; or
e. agree another resolution in writing.

For B2C Customers, mandatory statutory remedies apply where goods do not conform to the contract.

For B2C Customers, Filacorp will comply with applicable Maltese and EU legal guarantee requirements for consumer goods. EU consumer guidance refers to minimum legal guarantee rights for goods bought in the EU.

The B2C legal guarantee applies to lack of conformity or defects that existed at the time of delivery, subject to applicable law.

For filament, this may include manufacturing or material defects such as:

a. filament diameter materially outside the stated tolerance;
b. significant material inconsistency;
c. foreign particles or contamination present before delivery;
d. manufacturing defects present before delivery;
e. material failing to melt or print within Filacorp’s published specifications, where the Customer used and can prove suitable equipment and settings; or
f. other proven manufacturing defects existing at delivery.

The legal guarantee does not cover normal use, normal consumption, ordinary wear, degradation after opening, improper storage, moisture exposure after delivery, customer handling errors, printer faults, incorrect print settings, or misuse.

B2B Warranty

For B2B Customers, Filacorp’s warranty is limited to manufacturing or material defects reported within 14 calendar days of delivery, collection, dispatch, or fulfilment, as applicable.

B2B warranty claims notified after this 14 day period may be rejected unless Filacorp agrees otherwise in writing.

The B2B warranty covers only defects proven to have existed at the time risk passed to the B2B Customer.

The B2B warranty does not cover:

a. opened or partially used goods unless the defect is proven to have existed before use;
b. moisture exposure after delivery or dispatch;
c. broken, removed, punctured, or missing vacuum seals after delivery or dispatch;
d. improper storage;
e. wrong print settings;
f. printer malfunction;
g. feed-path issues;
h. tangles caused by handling or user error;
i. misuse, neglect, accident, contamination, or modification;
j. normal consumption of filament; or
k. failed prints caused by customer equipment, settings, environment, or design.

For B2B Customers, Filacorp’s only remedies are replacement, refund of unopened filament, credit, or another remedy agreed by Filacorp in writing.

Filament Specific Warranty Exclusions

Filacorp may reject warranty, guarantee, return, or defect claims where the issue is caused or contributed to by:

a. moist, wet, or humidity-exposed filament;
b. brittle filament caused by air exposure, humidity, heat, sunlight, or improper storage;
c. opened, unsealed, punctured, or unvacuumed filament after delivery;
d. removal or loss of desiccant after delivery;
e. incorrect storage or storage outside a dry, cool, protected environment;
f. incorrect nozzle temperature, bed temperature, print speed, cooling, flow rate, retraction, or slicer settings;
g. incorrect drying procedure or failure to dry filament where appropriate;
h. unsuitable printer, hotend, extruder, nozzle, feed path, Bowden tube, direct drive system, spool holder, dry box, or AMS-type system;
i. blocked, worn, contaminated, oversized, undersized, or unsuitable nozzles;
j. printer calibration issues;
k. bed adhesion issues;
l. failed prints caused by model design, slicer settings, printer condition, or environment;
m. tangles, knots, crossed loops, or feeding problems caused by user handling, letting go of the filament end, improper unloading, improper storage, or printer feed mechanisms;
n. contamination with dust, oils, solvents, chemicals, water, or other materials;
o. use outside Filacorp’s published recommendations;
p. mixing filament with third-party materials or additives;
q. misuse, negligence, accident, modification, abuse, or unlawful use;
r. normal batch variation within reasonable tolerance;
s. ordinary colour variation, finish variation, or cosmetic difference within tolerance;
t. use in unsupported applications; or
u. any issue Filacorp reasonably determines was caused by user error, storage, equipment, settings, or conditions after delivery.

Filament is moisture sensitive and must be stored correctly.

Customers must store filament in a cool, dry environment, away from direct sunlight, heat, humidity, dust, oils, solvents, water, chemicals, and contaminants.

Customers should keep filament sealed until use. Once opened, Customers should store filament in a dry box, resealable bag, sealed container, or other moisture protected storage with suitable desiccant.

Once the vacuum seal or protective packaging has been opened, removed, broken, punctured, or compromised after delivery, Filacorp cannot verify the Customer’s storage conditions.

Symptoms such as popping, bubbling, steam, stringing, brittleness, poor layer adhesion, inconsistent extrusion, rough surface finish, or weak prints may be associated with moisture exposure and may not constitute a manufacturing defect.

Filacorp may reject claims involving moisture, wet filament, brittleness, or print-quality issues where Filacorp reasonably determines that the problem arose from storage, handling, opening, humidity exposure, or conditions after delivery.

Customers must keep the free end of the filament secured at all times when the filament is not actively feeding into a printer.

Filament tangles can occur when the loose end is released, crosses under another loop, unwinds, or is mishandled during loading, unloading, storage, or printer operation.

Claims for tangles, knots, crossed loops, spool unwinding, feeding failure, or material jams may be rejected where Filacorp reasonably determines that the issue was caused by user handling, printer feed-path design, spool holder, AMS-type system, unloading procedure, storage, or customer error.

Filacorp may require photographs and/or video showing the spool before unwinding, the tangle point, filament path, spool holder, printer setup, and relevant handling conditions.

Customers are responsible for ensuring that filament is suitable for their printer, extruder, hotend, nozzle, build surface, slicer, intended use, and environment.

Filacorp may provide recommended print settings, profiles, drying recommendations, technical data, or guidance. These are general recommendations only and do not guarantee a specific print outcome.

Customers are responsible for:

a. choosing the correct filament type and diameter;
b. checking printer compatibility;
c. using correct slicer settings;
d. calibrating the printer;
e. using a suitable nozzle and hotend;
f. storing filament correctly;
g. preventing moisture exposure;
h. securing filament ends to avoid tangles;
i. testing filament before production use;
j. ensuring the product is suitable for the intended application; and
k. complying with applicable laws and safety requirements.

Filacorp does not guarantee compatibility with all printers, pens, AMS-type systems, enclosures, extruders, nozzles, slicers, or equipment.

Filacorp filament is intended for general 3D printing use unless expressly stated otherwise in writing.

Filacorp does not warrant or represent that its filament is suitable for medical, dental, food-contact, aerospace, automotive safety, electrical insulation, structural load-bearing, fire-safety, child-safety, life-support, protective equipment, regulated, or safety-critical applications unless expressly certified and agreed in writing.

Customers must not use Filacorp filament for unlawful, unsafe, infringing, or regulated purposes without obtaining all required approvals, certifications, licences, and permissions.

Custom colour filament, private-label filament, bespoke filament, special production runs, bulk custom orders and non-standard materials are subject to additional terms.

Unless otherwise agreed in writing:

a. custom colour filament requires a minimum order quantity of 70kg;
b. production will not begin until payment requirements are fulfilled;
c. samples may be provided for approval where commercially practical;
d. approval of a sample authorises bulk production within reasonable production tolerance;
e. slight deviations in colour, finish, texture, or appearance within ±5% are acceptable;
f. custom goods cannot be cancelled once production has started;
g. custom goods are non-returnable and non-refundable unless defective or non-conforming;
h. surplus custom production may be resold, reused, recycled, or otherwise dealt with by Filacorp unless exclusivity is agreed in writing; and
i. Customer branding will not be used for resale where the Customer expressly prohibits this in writing.

For B2C Customers, the withdrawal right does not apply to goods made to the Customer’s specifications or clearly personalised, where permitted by law.

Spool Return Scheme

Filacorp may operate a spool return scheme for eligible returnable spools.

Unless otherwise stated, spool prices include a charge of €0.73 per kg excluding VAT or such other spool-related amount as stated on the product page, invoice, or scheme information.

The standard credit amount for eligible returned spools is €0.73 per spool excluding VAT, unless otherwise specified by Filacorp.

To qualify for credit, returned spools must be:

a. originally supplied by Filacorp;
b. empty;
c. clean;
d. undamaged;
e. reusable;
f. not cracked, modified, contaminated, or broken; and
g. returned with original identifying labels intact.

Credits are normally issued as credit against the Customer’s next order and are not cash refunds unless Filacorp agrees otherwise.

Returns may be made in person at Filacorp’s premises or collected with the Customer’s next order where Filacorp agrees.

Filacorp may refuse collection or credit for spools that are damaged, dirty, unclean, contaminated, cracked, modified, missing labels, non-Filacorp, or unsuitable for reuse.

Filacorp may amend, suspend, or withdraw the spool return scheme at any time.

Intellectual Property

All intellectual property rights belonging to Filacorp remain the exclusive property of Filacorp.

This includes trademarks, trade names, logos, branding, product names, product designs, product formulations, specifications, technical data, images, packaging, documentation, know-how, trade secrets, and proprietary materials.

Customers receive no intellectual property rights other than the right to use the purchased goods for lawful purposes.

Customers must not copy, reproduce, reverse engineer, analyse, modify, misuse, counterfeit, rebrand, relabel, imitate, distribute, or commercially exploit Filacorp’s intellectual property without prior written consent.

Where a Customer provides branding, artwork, colour references, product specifications, designs, logos, or other materials, the Customer warrants that it has the right to use and provide those materials and that they do not infringe third-party rights.

The Customer indemnifies Filacorp against claims, losses, costs, damages, and expenses arising from Customer-provided designs, branding, specifications, instructions, or materials.

B2B Indemnity

The B2B Customer shall indemnify and hold Filacorp harmless from and against any claims, liabilities, losses, damages, costs, expenses, fines, penalties, or third-party claims arising from:

a. misuse of Filacorp products;
b. improper storage, handling, or processing of filament;
c. use in unsafe, regulated, unlawful, or unsupported applications;
d. resale, relabelling, repackaging, or distribution of Filacorp products;
e. inaccurate representations made by the B2B Customer to third parties;
f. third-party claims caused by the B2B Customer’s products, prints, services, instructions, or end-use applications;
g. infringement caused by Customer-provided designs, branding, files, models, instructions, or specifications; or
h. breach of these Terms by the B2B Customer.

Resale and Distribution

Customers may not represent themselves as authorised distributors, agents, partners, or representatives of Filacorp unless agreed in writing.

B2B Customers who resell Filacorp products are responsible for ensuring that their own customers receive appropriate product information, storage instructions, warnings, consumer disclosures, and after-sales support.

Filacorp is not responsible for statements, warranties, guarantees, claims, discounts, or promises made by unauthorised resellers.

Products purchased second-hand, through auction platforms, from unauthorised resellers, or from unknown sources may be excluded from Filacorp’s commercial warranty, except where mandatory law provides otherwise.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or liability that cannot be excluded under applicable law.

Subject to the above, Filacorp is not liable for:

a. indirect loss;
b. incidental loss;
c. special loss;
d. consequential loss;
e. loss of profit;
f. loss of income;
g. loss of production;
h. loss of business;
i. loss of data;
j. loss of goodwill;
k. wasted print time;
l. failed prints;
m. wasted electricity;
n. labour costs;
o. machine downtime;
p. third-party claims;
q. damage caused by misuse, storage, settings, printer condition, or user error; or
r. losses not directly caused by Filacorp’s breach.

Filacorp’s total liability for any claim arising from goods, an order, defect, delay, non-delivery, warranty, guarantee, or other issue shall be capped at the purchase price of the affected goods.

For B2C Customers, this limitation applies only to the extent permitted by applicable consumer law.

For B2B Customers, this limitation applies to all claims whether arising in contract, tort, negligence, breach of statutory duty, indemnity, misrepresentation, or otherwise.

Filacorp is not liable for damage to printers, extruders, nozzles, hotends, build plates, AMS-type systems, feed mechanisms, enclosures, tools, or other equipment unless the Customer proves that the damage was directly caused by a defect in Filacorp’s product existing at the time of delivery and not by printer condition, maintenance, user error, moisture, settings, storage, contamination, or third-party components.

Product Safety and Technical Information

Technical datasheets, safety datasheets, print settings, drying recommendations, and other technical documents may be provided where available.

Customers must read and follow all applicable product information, safety guidance, storage instructions, and handling recommendations.

Customers using filament in business, education, manufacturing, public, or supervised environments are responsible for implementing appropriate safety procedures, ventilation, supervision, training, and risk assessments.

Filacorp may update technical and safety information from time to time.

Promotions, discounts, vouchers, loyalty offers, bundles, and special pricing are subject to availability and may be changed or withdrawn at any time before order acceptance.

Promotions cannot be combined unless expressly stated.

Filacorp may cancel orders affected by obvious pricing errors, discount abuse, voucher misuse, technical faults, or system malfunction.

Online Store Accounts

Customers using Filacorp’s online store must provide accurate account, billing, delivery, VAT, and contact information.

Customers are responsible for keeping account login details secure and for all activity under their account.

Filacorp may suspend or close accounts involved in fraud, misuse, chargeback abuse, unpaid balances, unlawful activity, or breach of these Terms.

Data Protection and Privacy

Filacorp processes personal data in accordance with the EU General Data Protection Regulation and applicable Maltese data protection law.

Personal data may be processed for order handling, payment, delivery, customer service, warranty claims, returns, fraud prevention, accounting, legal compliance, and business communication.

Filacorp may share personal data with service providers where necessary to process orders, including payment providers, couriers, IT providers, accountants, insurers, legal advisers, and regulatory authorities where required.

Customers may request access, correction, deletion, restriction, objection, portability, or other rights under applicable data protection law by contacting Filacorp.

For privacy queries, contact: privacy@filacorp.com

Filacorp is not liable for delay or failure to perform caused by events beyond its reasonable control.

Such events may include supplier delays, raw material shortages, transport disruption, courier delays, customs delays, strikes, labour disputes, war, terrorism, fire, flood, storm, natural disaster, epidemic, pandemic, cyberattack, power failure, machinery breakdown, regulatory change, import/export restriction, or other force majeure events.

Filacorp will take reasonable steps to notify affected Customers and resume performance where commercially practicable.

Amendments

Filacorp may update or modify these Terms from time to time.

The Terms applicable to an order are the Terms in force when the order is accepted, unless a change is required by law or expressly agreed in writing.

Updated Terms may be published on Filacorp’s website, provided with invoices, or communicated directly to Customers.

Customers are encouraged to review the Terms periodically.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or severed to the minimum extent necessary.

The remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

No Waiver

Failure by Filacorp to enforce any provision of these Terms does not constitute a waiver of that provision or of any other right.

Any waiver must be made in writing by Filacorp.

Governing Law and Jurisdiction

These Terms are governed by the laws of Malta.

The parties shall first attempt to resolve disputes amicably.

Subject to mandatory consumer rights and applicable law, disputes shall be submitted to the competent courts of Malta.

For B2C Customers, nothing in these Terms deprives Consumers of mandatory rights to bring claims in the courts or forums available under applicable consumer protection law.

For questions, orders, returns, warranty claims, or support, please contact:

Filament Corporation Limited / Filacorp
Filacorp, Mgarr Industrial Park
Triq Ghajn Tuffieha
Mgarr, MGR 9045
Malta

Phone: +356 2122 1390
Email: support@filacorp.com