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General FAQs

Curious about our products or services? Explore our support FAQs for answers to your most common questions.

Product Information

What is EcoBlend?

EcoBlend is our zero-waste filament range, made from the material created during colour transitions in production.

Because of this, each spool can vary in colour. That makes it a great choice for prototypes, test prints, classroom projects, internal parts and prints where exact colour matching is not important.

Choose EcoBlend when you want a lower-waste, better-value filament and you do not need a specific colour match.

What is rPLA and rPETG?

rPLA is our recycled PLA filament. It is the easiest material to print with and a great choice for everyday projects, clean models, prototypes and decorative prints.

rPETG is our recycled PETG filament. It is tougher, more heat-resistant and better suited for functional parts that need extra strength and durability.

In simple terms:
- Choose rPLA for easy everyday printing.
- Choose rPETG when your print needs to be stronger.

Can I return my Empty Spool?

Yes. You can return empty Filacorp spools and receive €0.86 off your next order per spool.

To qualify, the spool needs to be returned in good condition with the Filacorp stickers still attached. Once returned, we’ll apply the discount to your next purchase.

It’s a simple way to reduce waste and keep the material loop moving.

How should I store my filament?

Store your filament in a cool, dry place away from humidity and direct sunlight.

Once opened, keep the spool in a sealed bag, storage box or dry box with desiccant.

This is especially important for rPETG, as it absorbs moisture more easily than rPLA.

Good storage helps prevent stringing, bubbling, brittle filament, and rough print surfaces.

Will the spools work in an AMS?

Yes. Our spools are designed to work with Bambu AMS and AMS Lite, along with other multi-material systems from other brands.

For best results, make sure the spool is loaded correctly, the filament path is clear and the filament is dry before printing. If you are using rPETG, we recommend drying the filament first for smoother feeding and cleaner prints.

Is Filacorp RPLA Biodegradable?

Our Filacorp rPLA, just like all other PLA, does not Biodegrade if placed in your backyard. It would only biodegrade under very specific condition found in industrial composting facilities.

To combat this, we chose to recycled our PLA into 100% Recycled PLA that maintains excellent printability while upholding environmental responsibility, marking a significant advancement in enhancing the end-of-life cycle of our PLA within the industry.

What is the Shelf Life of filament?

The shelf life of both our rPLA and rPETG filament is about 3 years if the spool has remained unopened and is at room temperature, with no sunlight and controlled humidity environment (30-40%).

If the filament has been opened and put back in the resealable bag at room temperature, no sunlight and controlled humidity environment (30-40%), then the shelf life should be around 2 years.

Should I dry my Filament before use?

Drying your filament before use can help improve print quality, but the right settings depend on the material.

For rPLA, drying is usually only needed if you notice signs of moisture, such as popping, stringing, brittle filament, or rough surface finish. When needed, dry at 55°C for around 2-3 hours.

For rPETG, drying is more important, PETG absorbs moisture more easily when compared to PLA.

We recommend drying before use if the spool has been open for a while, or if you notice stringing, bubbling, poor layer adhesion or inconsistent extrusion. For best results, dry at 65°C for around 2-3 hours.

Always avoid overheating your filament, as too much heat can soften, deform or damage the spool and material.

Is Recycled Filament lower quality than regular filament?

No. Recycled filament is not automatically lower quality.

What matters is how it is made, tested and controlled.

At Filacorp, our recycled filament is made to print reliably, with consistent diameter, strong material performance and clear print settings. That means you can choose a better material option without feeling like you are taking a risk on print quality.

The old idea is:

Recycled = lower quality

The Filacorp approach is:

Recycled = responsibly made, properly tested and ready for real prints

Like any filament, quality depends on the process. Good recycled filament should still print smoothly, feed properly and give consistent results from spool to spool.

What is the difference between rPLA Prime and rPLA Satin?

rPLA Prime is your everyday recycled PLA.

It is made for easy, reliable printing, clean results, and general use projects like prototypes, models, tools, toys and simple functional prints.

rPLA Satin has the same easy printing feel, but with a smoother, shinier finish.

It is better for prints where the final look matters, like display pieces, gifts, decor, branded parts and anything you want to feel more premium.

Printing Support

What should I do if my print fails?

Start with the basics first.

Check that your build plate is clean, your first layer is set correctly and you are using the right temperature for the material.

If the print shows stringing, bubbling, popping, weak layers or rough surfaces, dry the filament and try again.

If the issue continues, contact Filacorp support with:

- Your printer model
- The filament used
- Your nozzle and bed temperature
- A photo of the failed print
- A short description of what happened

That helps us understand the issue faster and give better support.

Should you wish to have your failed print reused, you can drop off your filament at our Factory for it to be recycled and reused into new filament.

Does Filacorp provide slicer profiles?

Yes. Filacorp provides slicer profiles to help you get started with the right settings faster.

These profiles are designed to reduce guesswork and give you a reliable starting point for Filacorp filament.

You can Download Them Here ->

You may still need to make small adjustments depending on your printer, build plate, print speed, and model.

Why is my print not sticking to the bed?

Poor bed adhesion usually comes down to the build plate, temperature or first layer setup.

Start by cleaning your build plate properly. Oils, dust and leftover residue can stop the filament from sticking well.

Then check your first layer. The nozzle should be close enough to slightly press the filament onto the bed, but not so close that it scrapes or blocks extrusion.

Also make sure you are using the correct bed temperature:

- rPLA Prime: around 55°C
- rPLA Satin: around 60°C
- rPLA Silk: around 55–60°C
- rPETG Titan / Crystal: around 75–85°C

If the print still lifts, slow down the first layer and consider using a brim or adhesive/glue for larger parts.

What print settings should I use for rPLA?

For rPLA Prime, rPLA Satin and rPLA Silk, we recommend starting with these settings:

rPLA Prime
- Nozzle temperature: 220°C
- Bed temperature: 55°C
- Cooling fan: 100%

rPLA Satin
- Nozzle temperature: 225°C
- Bed temperature: 60°C
- Cooling fan: 100%

rPLA Silk
- Nozzle temperature: 220–230°C
- Bed temperature: 55–60°C
- Cooling fan: 100%

These are good starting points for most printers. You may need to adjust slightly depending on your printer, build plate, speed, and model.

For best results, make sure your build plate is clean and your filament is stored dry. If you notice popping, stringing, rough surfaces, or brittle filament, drying the spool can help.

You can also download our printing profiles here ->

What print settings should I use for rPETG?

For rPETG Titan and rPETG Crystal, we recommend starting with these settings:

- Nozzle temperature: 250°C
- Bed temperature: 75–85°C
- Cooling fan: 65%

rPETG is stronger and more heat resistant than rPLA, but it can be more sensitive to moisture. For best results, we recommend drying the spool before printing, especially if it has been open for a while.

Recommended drying: 65°C for around 2-3 hours.

You may need to adjust slightly depending on your printer, build plate, speed and model. If you notice stringing, bubbling, rough surfaces, or inconsistent extrusion, drying the filament usually helps.

You can also download our printing profiles here ->

Do I need to dry my filament before printing?

Drying your filament before printing can help improve print quality, but it depends on the material.

For rPLA, drying is usually only needed if you notice signs of moisture, such as popping, stringing, brittle filament or a rough surface finish. When needed, dry at 55°C for around 2-3 hours.

For rPETG, drying is more important. PETG absorbs moisture more easily, so we recommend drying before use if the spool has been open for a while or if you notice stringing, bubbling, poor layer adhesion or inconsistent extrusion. For best results, dry at 65°C for around 2-3 hours.

Avoid overheating your filament, as too much heat can soften, deform or damage the material.

Why am I getting rough surfaces or bubbling?

Rough surfaces, bubbles, popping sounds or inconsistent extrusion are usually signs of moisture in the filament.

This is more common with rPETG, but it can also happen with rPLA if the spool has been exposed to air for too long.

Dry the filament first, then try printing again.

Recommended drying:

- rPLA: 55°C for around 2-3 hours
- rPETG: 65°C for around 2-3 hours

Also check that your nozzle temperature is not too high, as overheating can make the material look messy or inconsistent.

Can I use Filacorp filament with Bambu Lab printers?

Yes. Filacorp filament can be used with Bambu Lab printers.

Our spools are also designed to work with Bambu AMS and AMS Lite systems.

For best results, make sure the filament path is clear, the spool is loaded correctly and the filament is dry before printing. This is especially important when printing with rPETG.

How do I know if my filament has absorbed moisture?

Moist filament often shows up during printing. Common signs include:

- Popping or crackling sounds from the nozzle

- Extra stringing between parts of the print

- Bubbling or rough surfaces

- Weak layer adhesion

- Inconsistent extrusion

- Brittle filament that snaps easily

If you notice these issues, drying the spool is usually the best first step.

Can I use Filacorp filament with Prusa, Creality, Elegoo, or Anycubic printers?

Yes. Filacorp filament can be used with almost all standard 1.75mm FDM 3D printers, including Prusa, Creality, Elegoo, Anycubic and Bambu Lab machines.

Start with our recommended settings, then make small adjustments based on your printer and print result.

Orders & Shipping

Where do you ship?

We currently ship to selected locations shown at checkout.

Enter your address during checkout to see the available delivery options for your area. For bulk, B2B or special delivery requests, contact us and we’ll help you find the best option.

Can I cancel my order?

You can request to cancel your order as long as it has not been packed or shipped yet.

Contact us as soon as possible with your order number. If the order has already been processed or dispatched, we may not be able to cancel it.

How long does delivery take?

Delivery times depend on your location and the shipping method selected at checkout.

Once your order has been processed, you’ll receive an update with your delivery details. During busy periods, delivery may take slightly longer than usual.

Please note: delivery estimates are based on working days. Working days do not include weekends, public holidays or any days when our shop is closed.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, order size, and selected delivery method.

You’ll see the full shipping cost before placing your order.

Do you offer local delivery or pickup?

Local delivery or pickup options may be available depending on your location.

If available, you’ll see the option during checkout. For special requests, contact us before placing your order.

Can I change my order after placing it?

If your order has not been packed or shipped yet, we may be able to help.

Contact us as soon as possible with your order number and the change you need. Once an order has been processed, we may not be able to make changes.

Do you offer bulk orders or B2B supply?

Yes. We can support bulk orders, business supply, schools, print farms, makerspaces, and regular use customers.

Contact us with what you need, the materials you use, and your expected quantity. We’ll help you find the best option.

What should I do if my order hasn’t arrived?

First, check your tracking details if they were provided.

If your order is delayed or hasn’t arrived within the expected delivery window, contact us with your order number. We’ll look into it and help you get an update.

Can I change my address after placing my order?

If the order has not been packed or shipped yet, we may be able to update the delivery address.

Contact us as quickly as possible with your order number and the correct address. Once the order has been dispatched, we cannot change it.

Was a Spool Refundable Deposit added to my order?

Yes, a refundable spool deposit is included in the price of your order.

This deposit supports our spool return system. When you return eligible empty Filacorp spools in good condition with the Filacorp stickers still attached, you can receive €0.86 off your next order per spool.

Do you offer discounts for schools, print farms, or businesses?

Yes. We’re happy to discuss pricing for schools, print farms, businesses, studios, and regular use customers.

Contact us with your expected order volume, material requirements and how often you need filament. We’ll see what we can offer.

Returns & Refunds

What is your return policy?

We offer a 14 day return policy on all products. Items must be unused and in their original packaging.

Please note that items which are discounted or given as an offer are not eligible for return. This includes clearance items or products sold at a discounted price

How long do refunds take?

Refund times can vary depending on your payment provider. They are usually instant but in some instances they may take up to 6-7 working days.

Once your return has been approved and processed, the refund will be sent back to your original payment method. Your bank or payment provider may take a few extra days to show it in your account.

Can I return opened filament?

Opened filament can only be returned if there is a confirmed issue with the product.

Because filament can be affected by storage, moisture, printer settings and handling after opening, we may ask for photos, print examples and details about your setup before approving a return.

Can I return unopened filament?

Yes. Unopened filament can usually be returned as long as it is unused, sealed and in resellable condition.

Contact us with your order number before sending anything back so we can confirm the return process.

What is the Spool Return Scheme?

We accept back empty spools from our customers. Should you wish to provide us back with one of our empty spools, which is in good condition and with the Filacorp stickers still on it, we will provide you with a €0.86 discount per spool on your next order.

Do I have to pay for return shipping?

Return shipping depends on the reason for the return.

If you are returning an unwanted item, return shipping will be your responsibility. If the product arrived damaged, incorrect or defective, contact us first and we’ll help you with the next steps.

What should I do if I have an issue with a spool?

Contact us with your order number and a short description of the issue.

Please include clear photos of the spool, filament, label and any print problems you are seeing. Please ensure that there is a photo or video of our filament on the printer. This helps us understand the issue faster and give the right solution.

What should I do if my filament arrives damaged?

If your filament arrives damaged, contact us as soon as possible.

Please send your order number and photos of the packaging, spool, label and any visible damage. Do not throw away the packaging until we have reviewed the issue.

Can I exchange my damaged or defective filament?

Yes. If your filament arrives damaged or has a confirmed defect, we may offer a replacement, exchange, or refund depending on the issue.

Any defects must be reported within 14 days of receiving your order.

We’ll usually ask for photos, print examples, and basic print settings so we can check what happened properly.

Do I need to send photos or print examples for returns?

Yes, in most cases.

Photos, print examples, and videos help us understand the issue properly and avoid guessing. For product issues, please send:

1. Your order number
2. Photos of the spool and label
3. Photos or videos of the issue
4. A video of the filament being used on your printer
5. Your printer model
6. Your nozzle and bed temperature
7. The material used
8. A photo of the failed print, if relevant

The video helps us confirm the issue is happening with the Filacorp spool in question and gives us a clearer view of what is happening during printing.

The more detail you send, the faster we can help.

Does unvacuumed or wet filament count as a guarantee replacement?

Wet filament is not covered as a guarantee replacement.

Filament can absorb moisture after opening, especially if it is stored in a humid environment. If your spool has been open for a while, drying it is usually the first step.

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