Refund policy
ONLINE PURCHASES:
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we gladly accept returns within 30 days from the date of purchase. To ensure a smooth return process, please review the following guidelines:
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Returns Period: You have 30 days from the date of purchase to initiate a return.
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Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item(s). Please package the items securely to prevent damage during transit.
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Restocking Fee: We want your return experience to be hassle-free. Therefore, we do not charge any restocking fees for returned items.
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Final Sale Items: Please note that items which are discounted or given as an offer are not eligible for return. This includes clearance items or products sold at a discounted price.
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Condition of Returned Items: Returned items must be in their original condition, unused, and with all tags attached. Any items that show signs of wear, damage, or alteration may not be eligible for a refund.
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Refund Process: Once your return is received and inspected, we will process the refund to the original form of payment. Please allow up to 5-6 business days after we receive your item for the refund to reflect in your account, depending on your bank or credit card issuer.
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Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.
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Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact our customer service team immediately for assistance. We will work swiftly to resolve the issue and provide a replacement or refund as necessary.
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Return Authorisation: Before returning any item, please contact our customer service team to obtain a Return Authorisation (RA) number. Returns received without an RA number may experience delays in processing.
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International Returns: For international returns, please note that additional shipping charges, customs duties, or taxes may apply. We recommend contacting your local customs office for more information before initiating a return.
We value your satisfaction and aim to make the return process as convenient as possible. If you have any questions or concerns about our return policy, please don't hesitate to contact our friendly customer service team for assistance. Thank you for choosing Filacorp as your sustainable Filament Supplier.
PHYSICAL PURCHASES:
For local deliveries, defects must be reported upon receipt. Claims will not be entertained after signing the delivery document unless under warranty. For non-local deliveries, claims must be made within 14 days with photographic or video evidence. Filacorp will verify claims within 5 working days.
Refunds or replacements for defective goods will be processed within 14 working days of claim approval. Filacorp takes no responsibility for shipping damages caused by third parties but will assist with claims. Goods returned must be in original packaging and resalable condition.
