Terms of service

Overview of Filacorp Website Terms of Service

These Terms of Service explain the rules for using Filacorp’s website, online store, customer account features, content, checkout, product information, and related online services.

They are designed to work together with Filacorp’s:

a. Terms and Conditions of Sale;
b. Returns and Refunds Policy;
c. Privacy Policy;
d. Cookie Policy, if published separately; and
e. any quotation, invoice, order confirmation, product notice, or written agreement issued by Filacorp.

The key points are:

a. the website is for lawful browsing, product information, and purchasing filament products;
b. product sales are governed by the separate Terms and Conditions of Sale;
c. B2C customers keep mandatory EU/Malta consumer rights;
d. B2B customers are responsible for ensuring commercial suitability before purchase;
e. website content belongs to Filacorp and must not be copied or misused;
f. account holders must keep login details secure;
g. Filacorp may refuse orders, suspend accounts, correct errors, or restrict website access where needed;
h. prices, stock, images, colours, and specifications may change;
i. users must not misuse the website, attempt unauthorised access, scrape data, upload harmful code, or interfere with the service; and
j. Maltese law governs these Terms, subject to mandatory consumer rights.

Website Terms of Service

Filament Corporation Limited trading as Filacorp

Last updated: [insert date]

1. Introduction

These Website Terms of Service govern your access to and use of the website, online store, account features, digital content, product pages, checkout pages, forms, communications, and related online services operated by Filament Corporation Limited, trading as Filacorp.

In these Terms of Service, “Filacorp”, “we”, “us”, or “our” means Filament Corporation Limited. “User”, “Customer”, “you”, or “your” means any person, business, company, organisation, institution, or other entity accessing or using our website or online services.

By accessing, browsing, creating an account, placing an order, using the online store, submitting a form, or otherwise using the website, you agree to these Terms of Service.

If you purchase goods from Filacorp, your purchase is also governed by our Terms and Conditions of Sale, Returns and Refunds Policy, and Privacy Policy.

2. About Filacorp

The website is operated by:

Filament Corporation Limited / Filacorp
Filacorp, Mgarr Industrial Park
Triq Ghajn Tuffieha
Mgarr, MGR 9045
Malta

Phone: +356 2122 1390
Email: support@filacorp.com

3. Scope of These Terms

These Terms of Service apply to use of Filacorp’s website and online services.

They do not replace the Terms and Conditions of Sale, which govern the sale and purchase of goods.

In the event of conflict:

a. the Terms and Conditions of Sale apply to product orders, payment, delivery, risk, title, warranty, B2B/B2C sales, and liability for goods;
b. the Returns and Refunds Policy applies to returns, refunds, withdrawal rights, inspections, and defective goods;
c. the Privacy Policy applies to personal data; and
d. these Terms of Service apply to website access, online accounts, website content, user conduct, and online service use.

4. B2C and B2B Users

These Terms apply to both B2C and B2B users.

A B2C user is a consumer using the website or purchasing for purposes outside their trade, business, craft, or profession.

A B2B user is a business, company, trader, organisation, reseller, institution, school, maker space, manufacturer, or other professional or commercial user.

Nothing in these Terms excludes or limits mandatory B2C rights under Maltese or EU consumer law.

5. Use of the Website

You may use the website only for lawful purposes and in accordance with these Terms.

You must not:

a. use the website for fraudulent, unlawful, misleading, harmful, or abusive purposes;
b. interfere with the operation, security, or availability of the website;
c. attempt to gain unauthorised access to any system, account, server, database, or network;
d. introduce viruses, malware, spyware, ransomware, harmful code, or other malicious material;
e. scrape, harvest, copy, or extract website data except as permitted by law;
f. use automated bots, crawlers, scripts, or similar tools without Filacorp’s written consent;
g. impersonate another person, company, or organisation;
h. provide false, inaccurate, or misleading information;
i. misuse discount codes, promotions, vouchers, or account features;
j. attempt to manipulate pricing, stock, shipping, checkout, or website functionality;
k. infringe Filacorp’s intellectual property or third-party rights; or
l. use the website in any way that may damage Filacorp’s reputation, business, systems, or customers.

6. Website Availability

Filacorp aims to keep the website available and functional, but does not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may suspend, restrict, update, replace, repair, or withdraw any part of the website at any time, including for maintenance, upgrades, security, stock updates, business changes, technical faults, or legal reasons.

Filacorp is not liable for website downtime, temporary unavailability, technical errors, loss of access, checkout interruptions, or other website issues, except where liability cannot legally be excluded.

7. Website Content

Website content is provided for general information, product browsing, and customer convenience.

Website content may include product descriptions, specifications, technical information, images, colours, settings, stock information, prices, guides, articles, FAQs, notices, and other materials.

Filacorp aims to keep website content accurate, but does not guarantee that all information is complete, current, error-free, or suitable for every user’s intended purpose.

Product images, colours, previews, renders, sample prints, and photographs are illustrative only. Actual filament colour, finish, opacity, texture, and print results may vary due to batch variation, monitor settings, printer settings, material behaviour, lighting, humidity, and customer handling.

8. Product Information Online

Product information on the website is subject to change without notice before order acceptance.

Filacorp may update specifications, prices, packaging, spool design, formulations, recommended print settings, drying recommendations, product descriptions, stock availability, and technical information.

Where you place an order, the order is governed by the Terms and Conditions of Sale in force at the time Filacorp accepts the order, unless otherwise required by law.

9. Prices, Stock and Errors

Prices, promotions, discounts, and stock information shown on the website are subject to change.

Filacorp may correct errors in pricing, VAT, stock availability, product descriptions, shipping charges, promotions, discount codes, technical information, or checkout calculations.

Filacorp may refuse, cancel, or correct an order affected by an obvious error, system fault, pricing error, stock error, discount abuse, or checkout malfunction.

If an order is cancelled after payment due to an error, Filacorp will refund the amount paid for the cancelled goods, unless Filacorp is legally entitled to set off or withhold amounts due.

10. Online Accounts

You may be able to create an online account with Filacorp.

You must provide accurate, complete, and current information when creating or using an account.

You are responsible for:

a. keeping your login details confidential;
b. all activity under your account;
c. updating account, billing, VAT, and delivery details;
d. ensuring only authorised persons use your account; and
e. notifying Filacorp promptly of unauthorised access or suspected misuse.

Filacorp may suspend, restrict, or close accounts where we suspect fraud, misuse, chargeback abuse, false information, unpaid balances, unlawful activity, or breach of these Terms.

11. Orders Through the Website

Orders placed through the website are offers to purchase goods.

An order is accepted only when Filacorp confirms acceptance, issues an invoice, dispatch confirmation, fulfilment confirmation, or other written confirmation.

Website order confirmation, automated email acknowledgement, or checkout completion may not always constitute final acceptance if further checks are required.

Filacorp may refuse or cancel orders in accordance with the Terms and Conditions of Sale.

12. Checkout and Customer Responsibilities

Before placing an order, you are responsible for checking:

a. product type;
b. filament diameter;
c. colour;
d. quantity;
e. price;
f. VAT and charges;
g. delivery method;
h. delivery address;
i. billing details;
j. contact details; and
k. any product-specific requirements.

B2B Customers are also responsible for checking product suitability for their printer, production process, customer use, resale, manufacturing, and intended commercial application.

13. Consumer Information

For B2C online purchases, Filacorp will provide required consumer information before purchase where applicable, including trader identity, product information, pricing, delivery charges, payment information, returns information, withdrawal rights, and legal guarantee information.

B2C online customers may have a 14-day withdrawal right for distance or off-premises purchases, subject to applicable exceptions and conditions. EU and Malta-facing consumer guidance describes this cooling-off period as applying to distance contracts such as online purchases.

The detailed rules for returns, withdrawal, refund deductions, defective goods, and return shipping are set out in Filacorp’s Returns and Refunds Policy.

14. User-Submitted Information

If you submit information through the website, including forms, enquiries, reviews, support requests, warranty claims, photographs, videos, technical details, or other content, you must ensure that the information is accurate, lawful, and not misleading.

You must not submit content that:

a. is unlawful, abusive, threatening, defamatory, obscene, discriminatory, or offensive;
b. infringes intellectual property rights, privacy rights, or other third-party rights;
c. contains viruses, malware, or harmful code;
d. includes confidential information you are not authorised to share;
e. contains false or misleading claims; or
f. impersonates another person or organisation.

Filacorp may remove, reject, or ignore submitted content that breaches these Terms or is otherwise inappropriate.

15. Reviews, Feedback and Testimonials

Where the website allows reviews, testimonials, or feedback, you agree that your submissions must be honest, accurate, lawful, and based on your genuine experience.

Filacorp may moderate, remove, or refuse reviews that are abusive, false, misleading, irrelevant, promotional, unlawful, defamatory, spam, or unrelated to the product or service.

By submitting feedback, you grant Filacorp permission to use, reproduce, display, and publish that feedback for business, quality, customer service, and marketing purposes, subject to applicable law and privacy rules.

16. Intellectual Property

All website content and materials belong to Filacorp or its licensors unless stated otherwise.

This includes text, product descriptions, images, photographs, videos, graphics, logos, trademarks, trade names, designs, icons, product names, technical materials, layouts, website design, software elements, databases, and other content.

You may view and use the website for personal or internal business purchasing purposes only.

You must not copy, reproduce, modify, distribute, scrape, republish, sell, exploit, reverse engineer, imitate, or use website content for commercial purposes without Filacorp’s prior written consent.

Nothing in these Terms transfers intellectual property rights to you.

17. Filacorp Branding

The names Filament Corporation Limited, Filacorp, Filacorp logos, product names, branding, trade dress, packaging design, and related marks are owned by Filacorp or used by Filacorp under licence.

You must not use Filacorp branding in a way that suggests partnership, agency, sponsorship, authorisation, reseller status, or endorsement unless Filacorp has agreed in writing.

18. Links to Third-Party Websites

The website may contain links to third-party websites, services, platforms, payment providers, couriers, social media pages, or other external resources.

Third-party websites are not controlled by Filacorp.

Filacorp is not responsible for third-party websites, content, terms, privacy practices, security, availability, or services.

Accessing third-party websites is at your own risk.

19. Payment Providers and Third-Party Services

Payments may be processed by third-party payment providers, banks, card schemes, or payment gateways.

Delivery may be provided by third-party couriers or logistics providers.

Those third parties may have their own terms, privacy notices, policies, and security procedures.

Filacorp is not responsible for third-party payment or delivery issues except where required by law or where Filacorp is directly responsible.

20. Data Protection

Filacorp processes personal data in accordance with its Privacy Policy and applicable data protection law.

When personal data is collected directly from individuals, GDPR Article 13 requires information such as controller identity, purposes, legal bases, retention information, rights, and complaint routes to be provided.

By using the website, you acknowledge that personal data may be processed as described in Filacorp’s Privacy Policy.

21. Cookies

The website may use cookies and similar technologies.

Some cookies may be necessary for the website and online store to work. Other cookies, such as analytics or marketing cookies, may require consent.

Where required, cookie choices may be managed through the cookie banner, browser settings, or website preferences.

22. Cybersecurity and Misuse

You must not misuse the website by introducing harmful material, attempting unauthorised access, interfering with security, disrupting service, or attacking the website.

Filacorp may report cyberattacks, unauthorised access attempts, fraud, or unlawful activity to law enforcement, regulators, hosting providers, payment providers, security vendors, or other relevant parties.

Filacorp may block IP addresses, suspend accounts, cancel orders, preserve evidence, or take legal action where misuse is suspected.

23. Suspension or Termination of Access

Filacorp may suspend, restrict, or terminate your access to the website or account at any time where:

a. you breach these Terms;
b. you misuse the website;
c. fraud or unlawful activity is suspected;
d. account information is false or misleading;
e. payment issues, chargebacks, or unpaid balances arise;
f. security concerns arise;
g. legal or regulatory requirements apply; or
h. Filacorp has another legitimate reason.

Suspension or termination of website access does not affect amounts owed to Filacorp or rights arising from previous orders.

24. Disclaimers

The website is provided on an “as available” basis.

Filacorp does not guarantee that:

a. the website will always be available;
b. website content will always be complete, accurate, or current;
c. the website will be free from technical errors;
d. the website will be free from viruses or harmful material;
e. product images will exactly match physical goods;
f. online stock information will always be accurate; or
g. the website will meet every user’s specific requirements.

You are responsible for using appropriate antivirus, security, backup, and device protection measures.

25. Limitation of Liability for Website Use

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to that, Filacorp is not liable for losses arising from:

a. website downtime;
b. technical errors;
c. unavailable features;
d. inaccurate or outdated website content;
e. reliance on general website information;
f. third-party websites or services;
g. cyber incidents outside Filacorp’s reasonable control;
h. loss of data;
i. loss of profit;
j. loss of business;
k. loss of goodwill;
l. indirect or consequential loss; or
m. misuse of the website by the user.

For goods purchased from Filacorp, liability is governed by the Terms and Conditions of Sale.

26. B2B Indemnity for Website Misuse

This clause applies to B2B users only.

B2B users agree to indemnify Filacorp against claims, losses, liabilities, damages, costs, expenses, and third-party claims arising from:

a. misuse of the website;
b. breach of these Terms;
c. unlawful use of website content;
d. unauthorised use of Filacorp’s intellectual property;
e. fraudulent or misleading account activity;
f. cyber misuse, scraping, or unauthorised access attempts; or
g. misuse by employees, agents, contractors, or persons using the B2B user’s account.

27. Changes to the Website

Filacorp may update, modify, suspend, replace, redesign, or discontinue any part of the website at any time.

This may include changes to product pages, pricing display, checkout, customer accounts, product information, technical content, availability, or website features.

Filacorp is not required to keep old versions of the website available.

28. Changes to These Terms

Filacorp may update these Terms of Service from time to time.

The updated version will be published on the website and will apply from the stated effective date.

Your continued use of the website after updated Terms are published means you accept the updated Terms.

For product orders, the Terms and Conditions of Sale in force at the time of order acceptance apply, unless otherwise required by law or agreed in writing.

29. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or severed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

30. No Waiver

Failure by Filacorp to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

Any waiver must be made in writing by Filacorp.

31. Assignment

You may not assign, transfer, or subcontract your rights or obligations under these Terms without Filacorp’s prior written consent.

Filacorp may assign or transfer its rights and obligations where reasonably necessary for business, legal, restructuring, sale, or operational purposes, provided this does not unlawfully reduce mandatory consumer rights.

32. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Malta.

The parties shall first attempt to resolve disputes amicably.

Subject to mandatory consumer rights and applicable law, disputes shall be submitted to the competent courts of Malta.

For B2C Customers, nothing in these Terms deprives consumers of mandatory rights to bring claims in the courts or forums available under applicable consumer protection law.

33. Contact

For questions about these Terms of Service or the website, contact: